A referral partner for funeral directors

When someone dies, the family arranging the funeral is usually dealing with more than the service itself. There is often a house or flat to think about, sometimes with a tenancy to end, a landlord to notify, or a probate process about to start.

Funeral directors are frequently the first professional a family speaks to, which means you are often the first person asked "what do we do with all the furniture and belongings?" You are not expected to have that answer, but knowing a clearance service you can mention, without any pressure to use it, can be a genuine help to a family who feels overwhelmed.

• We accept referrals from funeral directors with no fee, commission, or reciprocal arrangement expected either way.
• Families contact us directly and in their own time; we do not follow up with the funeral home about outcomes.
• We provide a free, no-obligation assessment of the property before any quote is given.
• We can clear a full house, a single room, or just specific items, depending on what the family needs.
• We handle donation, recycling and disposal in a considered way, not simply skip everything.

Why funeral directors make this introduction

You see families at a point when decisions about the home can feel unmanageable alongside funeral arrangements, registering the death, and notifying banks or the DWP. Some families ask directly if you know a clearance firm; others simply mention, in passing, that they are dreading dealing with the house.

Having a name to offer, rather than telling them to search online, spares them one more thing to research from scratch during an already difficult week. We ask nothing of you beyond passing on our details if it feels appropriate.

There is no script, no marketing material to display, and no expectation that you recommend us over anyone else.

What we ask of the family, not of you

We understand that funeral directors are not in a position to assess a property, agree access, or discuss cost on a family's behalf, and we would never ask you to. Once a family reaches out, we deal with them directly: arranging a visit at a time that suits them, discussing what needs to happen to the property, and providing a written quote once we understand the volume of belongings, the access at the property, and whether anything needs special handling.

Pricing depends entirely on these factors and is never quoted without seeing the property or detailed photographs and information first.

Families dealing with probate alongside a funeral

Many of the families you meet will go on to deal with probate, sometimes for months after the funeral has taken place. A property often cannot be sold or handed back until it has been cleared, and executors are frequently juggling clearance alongside valuations, solicitors, and grant of probate applications.

We are used to working to the pace probate requires, including waiting for permission from an executor or solicitor before anything is removed, and providing photographic records where they are needed for estate purposes. If a family mentions they are an executor and unsure where to start with the house, that is often the point at which a referral is most useful.

Families with limited time or support

Not every family has relatives nearby who can help empty a property. Some are elderly themselves, some live abroad, and some are managing the estate of a parent or sibling with no other family involved.

In these situations, a family may need everything handled from the first visit through to a broom-clean finish, without needing to return to the property themselves. We are happy to work this way when it is what a family wants, keeping them updated by phone or email rather than requiring their presence on site.

Working with independent and family-run funeral homes

Many of the funeral directors we hear from are independent, family-run businesses rather than large chains, and the relationship tends to work best when it stays informal. There is no contract to sign, no minimum number of referrals expected, and no requirement to display our details in your premises unless you would find that useful.

Some funeral directors keep a small card or leaflet at reception; others simply remember our name when a family asks in conversation. Either approach suits us, and we are happy to send over plain information, without pricing, that you can pass along however feels appropriate for your business.

Families dealing with council or housing association tenancies

Occasionally a family you are supporting will mention that the person who died was renting from a housing association or council, and that the tenancy needs to be ended with the property returned in a reasonable condition. This can carry its own deadlines, sometimes with rent still accruing until the property is cleared and keys handed back.

We are familiar with these situations and can move quickly where a tenancy end date is approaching, coordinating with the family and, where needed, directly with the landlord or housing officer to confirm access and expectations for the handover.

Keeping the referral low-pressure for grieving families

We are conscious that a family meeting you to arrange a funeral is not in a position to make more decisions than necessary in that moment. If you mention our name, there is no expectation that they act on it immediately, or at all.

Some families call us the same week; others wait months, and some never need the service because relatives handle the property themselves. We would rather a referral be low-key and available than pushed, and we do not ask funeral homes to follow up on whether a family used our details.

How the work runs

Once a family contacts us, we arrange a visit to the property, which can usually happen within a few days. We look at what needs to be cleared, discuss any items the family wants set aside, and note any access issues, such as stairs, parking restrictions common across London boroughs, or shared entrances that need managing carefully.

We then provide a written quote with no obligation to proceed. If the family agrees, we book a date that suits them and their schedule, not ours, and carry out the clearance, including sweeping and light cleaning once the property is empty.

Where probate or a solicitor is involved, we are glad to liaise directly with them if the family asks us to, keeping paperwork and communication straightforward.

Common questions

Do funeral directors receive anything for referring families to you?

No. We do not offer commission, fees, or reciprocal referrals in exchange for introductions.

The relationship is simply that we are a service you can mention if a family asks.

Will you contact the funeral director about how things went?

Only if the family or the funeral director asks us to. Otherwise we keep the process between ourselves and the family, respecting that their information and circumstances are private.

What if the family isn't ready to think about the house yet?

That is entirely normal. Many families wait weeks or months before contacting us, sometimes until after probate has been granted.

There is no deadline attached to our service, and we do not chase enquiries.

Can you clear a property before probate has been granted?

In many cases, yes, particularly with a smaller amount to clear or where the family or executor has clear authority to instruct us. We always ask about the probate position during the initial conversation so we can advise appropriately.

Do you cover the whole of London?

We work across London, including flats with lift or stair access only, terraced houses, and properties in areas with limited or restricted parking. We factor this into the assessment and quote.

What happens to items that still have value?

We separate anything that looks likely to have resale or donation value and discuss this with the family before disposal, rather than assuming everything should go to waste or a general clearance route.

Is there paperwork you provide for estate records?

Where it is useful for probate or estate administration, we can provide photographs and a written note of what was cleared and how items were disposed of.